Maintenance
Our maintenance services are designed to keep properties in top condition, offering everything from routine repairs and preventative maintenance to emergency services. We have a dedicated team of skilled professionals who respond quickly to tenant needs and ensure that all systems—whether plumbing, HVAC, electrical, or common areas—are functioning smoothly. With an emphasis on both quality and efficiency, we strive to minimize downtime and reduce maintenance costs, ultimately maximizing the lifespan and value of each property under our care.
Maintenance Request
The process begins with a Maintenance Request, where tenants or staff report issues through designated channels (24/7 Call Line, Text, or Email), providing essential details for proper handling.
Assessment
In the assessment phase, our team evaluates the severity, urgency, and scope of the issue, determining the most appropriate course of action and required resources.
Communication
We provide constant communication and maintain ownership of the issue throughout the process, keeping tenants informed about the status of their request, expected timelines, and any temporary arrangements necessary to minimize disruption.
Dispatch & Follow Up
The qualified personnel / contractors are assigned to complete the work, monitoring progress, verifying completion, and collecting feedback to ensure the issue has been fully resolved.